General FAQs

How does TechPals work?

Once you sign up, we’ll give you a dedicated email address where you can send any tech-related question. A vetted TechPals expert will respond promptly with clear, step-by-step guidance. Try it out by signing up now!

What types of tech questions can I ask?

You can ask anything tech-related! Whether you need help with your phone, laptop, apps, passwords, or avoiding scams, our team is here to assist. Some recent questions we’ve gotten include:

• What is iCloud, and should I be using it?

• How do I know whether an email is a phishing scam?

• Which browser should I use?

• What should I do with all my old family videos on VHS?

• How do I find a photo on my phone based on where I took it?

• What’s the best tablet for reading?

How quickly will I get a response?

We aim to reply as quickly as possible — usually within a few hours. Our team works around the clock to ensure you get the help you need.

Are there any limits on how many questions I can ask?

Nope! Your TechPals membership includes unlimited tech support — ask as many questions as you need.

What devices and platforms do you support?

We help with all major devices, including iPhones, Androids, MacBooks, Windows PCs, tablets, smart TVs, and more. We also assist with apps like Facebook, YouTube, Zoom, and email platforms.

TechPals Pricing & Membership

How much does TechPals cost?

TechPals costs $8.95 per month and includes unlimited access to our patient, friendly tech support.

What’s included in my subscription?

Your subscription gives you 24/7 unlimited tech support, expert answers to all your tech questions, and access to a trusted team that helps you feel confident using technology.

Can I cancel anytime?

Yes! TechPals is completely flexible. You can cancel anytime, hassle-free, with no commitments or hidden fees.

Are there any hidden fees or contracts?

Nope! TechPals is a simple monthly subscription with no long-term contracts or surprise charges. You can sign up on our homepage and cancel anytime.

Trust & Security

Is my personal information safe with TechPals?

Yes! We take privacy and security seriously. TechPals never shares your personal information and follows strict data protection measures to keep your information secure.

How does TechPals ensure its experts are trustworthy?

Every TechPals expert is personally vetted by our founders and undergoes thorough training to provide safe, reliable, and professional support.

Do you sell or share my data with third parties?

Never. Your privacy is our priority. We do not sell, share, or monetize your personal information in any way.

Support Options

Are phone and video support available?

We’re currently testing phone and video support, but it’s not yet publicly available. If you’re interested, email us at team@techpals.org, and we’ll let you know as soon as it launches!

Can I get help in real-time?

While we don’t offer live chat right now, our team responds quickly via email to ensure you get the answers you need as soon as possible. Ask your first question now and get a response ASAP!

Do I always talk to the same expert?

We can’t guarantee the same expert every time, but any TechPals expert will review past correspondence prior to helping out, so there’s always continuity! All TechPals team members are highly trained and provide the same level of patient, expert support.

What if I need help with a more complicated issue?

If your issue requires extra steps, we’ll guide you through it step by step. We’re here to make even the trickiest tech problems easy to solve.

How can I contact TechPals?

You can always reach us at team@techpals.org. Our team is here to help!

About TechPals

Who founded TechPals and why?

TechPals was founded in January 2024 by two long-time friends and serial entrepreneurs who saw how frustrating tech can be. Our mission is to make technology easy and accessible for everyone.

Where is TechPals based?

TechPals operates fully online, so we can help customers anywhere in the world! Our team members are based across the U.S.

What makes TechPals different from other tech support services?

Unlike other services, TechPals is available 24/7 and built for people who want trusted, secure, and stress-free tech help. Our experts are carefully vetted by our founders and provide clear, patient guidance. Sign up and you’ll see the difference!

Do you offer tech help for businesses or only individuals?

Right now, TechPals is designed for individuals, but if you're a small business in need of support, reach out to team@techpals.org, and we’ll see how we can help.

Can I recommend TechPals to a friend or family member?

Absolutely! Many of our customers love referring friends and family. Just share our website with them, and they can sign up anytime. Here’s the link to our website you can feel free to copy and paste: www.techpals.org